Data Deletion Instructions
Last updated: July 8, 2026
NBOS respects data deletion requests and provides the following ways to request removal of personal information.
1. NBOS Users and Employees
If you are an NBOS user, employee, or invited administrator, contact your NBOS administrator or email:
Please include your name, email address, and the reason for your request. Depending on your role and company obligations, your account may be deactivated, terminated, or deleted according to internal retention and compliance requirements.
2. Instagram and Facebook Users
If you sent a message to a Facebook Page or Instagram Professional account connected to NBOS, your message may have created a CRM Lead in NBOS. This may include your platform sender ID, message ID, timestamp, and a short message preview.
To request deletion of this information, email:
Please include:
- Your name.
- Your Instagram or Facebook handle, if available.
- The Facebook Page or Instagram account you contacted.
- The approximate date of your message.
- A short description of the request.
We may ask for additional information to verify the request before deleting or anonymizing relevant records.
3. Business Administrators
Authorized NBOS administrators can disconnect Facebook Pages or Instagram accounts from NBOS in:
Settings → Integrations
Disconnecting an account removes stored integration credentials and stops future message ingestion. Existing CRM Leads or historical records may require a separate deletion request.
4. Meta/Facebook App Data
For data received through the NBOS Meta/Facebook App, deletion requests can be sent to:
We will review and process valid requests according to applicable legal, security, and business requirements.
5. Privacy Policy
For more information about how NBOS collects, uses, and protects data, see our Privacy Policy: